Clinical Applications Support Analyst – HCHB / Pointcare / Home Health Systems

Location: Louisville, KY 40222
Pay Rate: $48.45/hr
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Work Arrangement: Hybrid

• First two weeks onsite at the Louisville Support Center for orientation

• After onboarding: Minimum 3 days onsite and 2 days remote per week

Position Overview

We are seeking a Clinical Applications Support Analyst with hands-on experience supporting Homecare Homebase (HCHB), Pointcare, and integrated healthcare applications. This role will provide functional and technical support for clinical systems used in home health and post-acute care environments.

The ideal candidate will have strong knowledge of home health workflows, clinical operations, EMR/application support, system integrations, and end-user support. This position works closely with clinical teams, IT teams, vendors, and business stakeholders to troubleshoot issues, support enhancements, and optimize clinical application performance.

Key Responsibilities

• Provide day-to-day application support for Homecare Homebase (HCHB), Pointcare, and connected clinical systems.

• Support and troubleshoot clinical workflows related to home health operations, patient care processes, documentation, scheduling, and operational workflows.

• Investigate and resolve application incidents, service requests, and user issues impacting clinical operations.

• Support application integrations and data flow between HCHB, Pointcare, and related healthcare systems to ensure accurate and reliable information exchange.

• Partner with vendors, IT teams, and business stakeholders to troubleshoot integration issues and implement solutions.

• Participate in system upgrades, enhancements, testing, and implementation activities.

• Perform functional testing to validate system changes before production deployment.

• Analyze recurring application issues, perform root cause analysis, and recommend process or system improvements.

• Manage incidents and requests using ticketing systems such as ServiceNow, including documentation, escalation, and follow-up through resolution.

• Develop and maintain application documentation, workflows, knowledge articles, and standard operating procedures.

• Provide end-user training, application guidance, and support materials to improve system adoption.

Required Qualifications

• 3+ years of experience supporting healthcare clinical applications or EMR systems.

• Hands-on experience with Homecare Homebase (HCHB), Pointcare, or similar home health clinical applications.

• Strong understanding of home health workflows, clinical operations, and healthcare technology environments.

• Experience supporting application integrations, interfaces, and data exchange between healthcare systems.

• Experience troubleshooting production issues and providing application support to clinical users.

• Experience with system testing, upgrades, enhancements, and implementation support.

• Strong communication skills with the ability to work with both technical teams and clinical end users.

Preferred Qualifications

• Experience supporting Home Health, Rehabilitation, Hospice, or Post-Acute Care applications.

• Experience with HCHB Agency Management and Pointcare.

• Experience with ServiceNow or similar IT service management tools.

• Experience supporting EMR integrations and vendor-managed healthcare applications.

• Experience developing user documentation and delivering application training.

Ideal Candidate Background

Candidates with experience as:

• HCHB Analyst

• Clinical Applications Analyst

• Home Health Systems Analyst

• Healthcare Application Support Analyst

• Clinical Informatics Analyst

• EMR Support Analyst

• Healthcare IT Application Specialist

are encouraged to apply.

Candidates must have healthcare application support experience. General IT business analysts without EMR/clinical systems experience will not be considered.