Collection Recovery Specialist
Johnston, RI US
Job Description
Job Title: Collection Recovery Specialist
Pay: $22 an hr | Bi-weekly
Job Type:
- Onsite in Johnston, RI
Shift Options:
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M-F 8am-5pm
Collection Recovery Specialist Overview:
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Field a variety of customer calls with a passion to deliver high quality solutions for our customers
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Help customers through their financial hardship by offering a wide variety of assistance and options
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Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible
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Dedicated support from leaders and peers to support your development and performance
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A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
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Satisfaction and pride in producing high quality work
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Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
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Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws.
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Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
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Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
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Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
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Ensure operational goals are met as set by department standards.
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Achieve a quality score as set by department standards.
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Adheres to provided schedule.
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Determine account status based on system of record.
Job Requirements
Collection Recovery Specialist Qualifications:
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Excellent oral communications counseling and persuasion skills
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Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
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Excellent data entry and typing skills
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Math aptitude
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Familiarity with digital phone systems
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Make independent decisions and exercise sound judgment
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Organized work habits
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Ability to perform in a production environment and meet monthly operational metric goals
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High School Diploma Required
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Associates preferred
Collection Recovery Specialist Benefits:
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.
How to Apply:
If you are interested in this position, please apply OR submit your resume to:
Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425