Collection Recovery Specialist

Johnston, RI

Posted: 01/30/2025 Category: Other Area(s) Job Number: SHlaing10000

Job Description

Job Title: Collection Recovery Specialist

Pay: $22 an hr | Bi-weekly

Job Type:

  • Onsite in Johnston, RI

Shift Options:

  • M-F 8am-5pm

Collection Recovery Specialist Overview:

  • Field a variety of customer calls with a passion to deliver high quality solutions for our customers

  • Help customers through their financial hardship by offering a wide variety of assistance and options

  • Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible

  • Dedicated support from leaders and peers to support your development and performance

  • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

  • Satisfaction and pride in producing high quality work

  • Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.

  • Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws.

  • Adhere to system documentation, policies and procedures to ensure accurate operational reporting.

  • Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.

  • Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.

  • Ensure operational goals are met as set by department standards.

  • Achieve a quality score as set by department standards.

  • Adheres to provided schedule.

  • Determine account status based on system of record.

Job Requirements

Collection Recovery Specialist Qualifications:

  • Excellent oral communications counseling and persuasion skills

  • Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

  • Excellent data entry and typing skills

  • Math aptitude

  • Familiarity with digital phone systems

  • Make independent decisions and exercise sound judgment

  • Organized work habits

  • Ability to perform in a production environment and meet monthly operational metric goals

  • High School Diploma Required

  • Associates preferred

Collection Recovery Specialist Benefits:

  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425

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About Johnston, RI

Ready to take your career to the next level? Explore exciting job opportunities in the vibrant area surrounding Johnston, Rhode Island! Known for its rich history, picturesque landscapes, and thriving job market, Johnston offers a unique blend of urban amenities and suburban charm. With easy access to attractions like WaterFire in nearby Providence, the renowned art galleries at the Rhode Island School of Design, and the delectable local cuisine found on Federal Hill, Johnston provides a perfect balance of work and play. Don't miss out on the chance to join this dynamic community and grow your career in this enchanting region. Browse our listings now and discover your next career opportunity in Johnston, Rhode Island!