Now hiring a Community Care Advocate in Detroit, MI. The Community Care Advocate would be working with a global non-profit social services organization in a call center setting and has career growth potential. This would be full time / 40 hours per week.

If you are interested in this Community Care Advocate position, please contact Corrin Misak at cmisak@alinestaffing.com or apply!

Community Care Advocate Compensation & Highlights

• Pay Rate: $17.00-$19.00 per hour, paid Biweekly
  • United Healthcare benefits are available through A-Line Staffing after 90 days and include health, optical, dental, life, and short-term disability insurance. To be eligible for benefits you must work an average of 30 hours per week for your first 6 weeks.
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
• Required Availability: Full-time (40hrs/wk), specific schedule TBD
• Setting: Call Center
• Reports to: Call Center Team Leader
• This position is a W2 contract assignment with potential for extension or conversion to direct based on attendance, performance, and business needs.

Community Care Advocate Responsibilities

• The Community Care Advocate answers crisis calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller’s needs and recommend effective alternatives for resolution.
• Process a high volume of incoming phone calls from low-income clients seeking information and referrals for social services. This may include: food, clothing, shelter, and housing and utility bill payment assistance.
• Employ listening skills in order to understand all of the caller’s needs.
• Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being, or being perceived as, judgmental.
• Identify and offer effective solutions to both expressed and latent needs.
• Connect callers with resources in the caller’s area that offer assistance.
• Utilize the department’s database of information, demonstrating technical skills that lead to efficient and effective outcomes.
• Report inaccurate database information to the Resource group for correction.
• Record caller data according to prescribed policies.
• Represent the organization at community events designed to inform people in the community about services.

Community Care Advocate Qualifications

• HS diploma, with some social services coursework or experience preferred
• A minimum of 1 year of experience in a high-volume call center
• Basic computer skills, including MS Word, Outlook and Excel, and Internet searches
• High-impact, customer-focused telephone communication skills
• Effective listening and problem solving involving customer service via telephone
• Ability to function successfully in a fast-paced, often stressful work environment

If you think this Community Care Advocate position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Corrin Misak – Staffing Manager II

cmisak@alinestaffing.com or (586) 710-7958