Posted 06/15/2026
Job ID:
167517
Job Description
OVERVIEW:
The Community Care Advocate Scheduler answers crisis calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller’s needs and recommend effective alternatives for resolution.
KEY RESPONSIBILITIES:
The Community Care Advocate Scheduler answers crisis calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller’s needs and recommend effective alternatives for resolution.
KEY RESPONSIBILITIES:
- Process a high volume of incoming phone calls from low-income clients seeking information and referrals for social services. This may include: food, clothing, shelter, and housing and utility bill payment assistance.
- Employ listening skills in order to understand all of the caller’s needs
- Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being, or being perceived as, judgmental.
- Identify and offer effective solutions to both expressed and latent needs.
- Connect callers with resources in the caller’s area that offer assistance.
- Utilize the department’s database of information, demonstrating technical skills that lead to efficient and effective outcomes.
- Report inaccurate database information to the Resource group for correction.
- Record caller data according to prescribed policies.
- Represent United Way 2-1-1 at community
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