Contact Center - Remote Call Center Trainer

Danville, IL 61834

Posted: 03/21/2025 Category: Professional and Administrative Job Number: 147398

Job Description


A-Line Staffing is now hiring a Remote Call Center Trainer! The Call Center Trainer will be working for a Fortune 500 Company and has career growth potential. See additional details below.

Call Center Trainer Highlights

  • The pay for this position is $36.06 per hour.
  • Remote position. Preference to candidates in Texas.
  • This position is a 9-month contract.


Responsibilities

  • Maintain communication with management, supervisors, and employees to understand Centricity processes and workflows.
  • Conduct training sessions for new hires, on-the-job training, onboarding, and refresher courses related to Centricity.
  • Coordinate training schedules to align with practice hiring and training needs.
  • Develop instructional materials, including training manuals and computer navigation tools.
  • Evaluate trainee progress through testing and competency assessments.
  • Monitor and document new hire progress, providing feedback to individuals, teams, and management.
  • Identify and recommend improvements in workflows and processes.
  • Provide guidance on Centricity usage and address process-related inquiries.
  • Research and respond to inquiries, consulting with management on performance issues as needed.
  • Collaborate on the development and implementation of solutions to improve departmental efficiency.


Requirements

  • Bachelor’s degree in a related field or equivalent combination of education and experience.
  • Minimum of three (3) years of experience with Centricity/IDX systems and one (1) year of training experience.
  • Excellent communication, planning, presentation, and organizational skills.
  • Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
  • Previous experience in healthcare settings preferred.


Benefits Available

  • Benefits are available to full-time employees after 90 days of employment.
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.


If you are interested in this Call Center Trainer position, APPLY, or contact kvaughn@alinestaffing.com

147398

Meet Your Recruiter

Khamaria Vaughn
Recruiting Assistant

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About Danville, IL

Join us in seeking exciting career opportunities in the vibrant area around Danville, Illinois! Nestled in the heart of Vermilion County, this thriving region offers a blend of small-town charm and big-city opportunities. With its picturesque parks like Kennekuk Cove County Park and Kickapoo State Park, the bustling Vermilion County Museum, and the historic Fischer Theatre, there's no shortage of culture and entertainment here. Imagine weekends spent cheering on the Danville Dans at Danville Stadium or indulging in delicious local cuisine like the famous pork tenderloin sandwiches at Jay's Drive-In. Discover a career that not only fulfills you professionally but also allows you to immerse yourself in the unique and enchanting community of Danville, Illinois!