Customer Service Representative (HNGSS) 1

Bedford, NH 03110

Posted: 01/11/2021 Category: Pharmacy Job Number: 55033

Job Description

Full time Healthcare Call Center Rep openings in Bedford, NH 03110 area with a major healthcare company! Starting ASAP! Apply now to Thu Phan with A-Line!
  • PAY RATE: $17.50
  • HOURS: Full Time Monday-Friday 8: 00am-4: 30pm or 8: 30am-5: 00pm
  • Position is projected to start 3/1 and will be in office

Position Responsibilities:
  • Primary job function is answering inbound calls
  • Member/Provider inquiries regarding eligibility, benefits and claims
  • Approximately 40-60 calls per day
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
  • Maintain performance and quality standards based on established call center metrics including turn-around times

  • High School Diploma or GED
  • Six months+ call center, customer service, insurance or medical experience preferred.

Why Apply:
  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
  • Competitive Pay Rate!

Thu Phan - Apply Directly for Consideration!


Keywords: Customer Service, Call Center, Healthcare, Claims, Prior Authorization, Medical Referral

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