Customer Service Representative (HNGSS) 1
2 Executive Park Drive Bedford, NH 03110
Full time Healthcare Call Center Rep openings in Bedford, NH 03110 area with a major healthcare company! Starting ASAP! Apply now to Thu Phan with A-Line!
- PAY RATE: $17.50
- HOURS: Full Time Monday-Friday 8: 00am-4: 30pm or 8: 30am-5: 00pm
- Position is projected to start 3/1 and will be in office
- Primary job function is answering inbound calls
- Member/Provider inquiries regarding eligibility, benefits and claims
- Approximately 40-60 calls per day
- Provide assistance to members and/or providers regarding website registration and navigation
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
- Maintain performance and quality standards based on established call center metrics including turn-around times
- High School Diploma or GED
- Six months+ call center, customer service, insurance or medical experience preferred.
- Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
- 401k after 1 year of employment: With employer match and profit sharing
- GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
- Competitive Pay Rate!
Thu Phan - Apply Directly for Consideration!
Keywords: Customer Service, Call Center, Healthcare, Claims, Prior Authorization, Medical Referral