Customer Service Representative

Bloomington, MN 55437

Posted: 06/06/2024 Category: Call Center Job Number: BB55437

Job Description

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in Minneapolis, MN

If interested APPLY NOW for IMMEDIATE consideration

Brittney Blackman | bblackman@alinestaffing.com

Customer Service Rep Highlights:

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Customer Service Rep Details:

  • Location: Minneapolis, MN 55437 – MUST be local, on site 1st day before going remote
  • Payrate: $18/hr+ - depending on bilingual status
  • Required Availability: Mon-Fri only, hours vary 7a-6p, 32 to 40 hours per week, possible OT

Customer Service Rep Responsibilities:

  • Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
  • Consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English in a professional manner

Customer Service Rep Requirements:

  • Verifiable High School Diploma or GED is required
  • Attendance mandatory for first 90 days
  • Call center experience preferred
  • Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

If interested apply now, text, or email for IMMEDIATE consideration

Brittney Blackman | bblackman@alinestaffing.com

 

 

 

 

 

Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport

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About Bloomington, MN

Ready to kickstart your career in Bloomington, Minnesota? This vibrant city, nestled in the heart of the Land of 10,000 Lakes, offers a perfect blend of natural beauty and urban convenience. With renowned attractions like the Mall of America, the stunning landscapes of the Minnesota Valley National Wildlife Refuge, and the variety of dining options showcasing Nordic cuisine, Bloomington is a hub of cultural experiences waiting to be explored. Home to art galleries, theaters like the Bloomington Center for the Arts, and professional sports teams like the Minnesota Vikings at the U.S. Bank Stadium, this city provides endless opportunities for personal and professional growth. Explore our job listings today and discover why Bloomington is the ideal place to advance your career.