Title: Desktop Support Analyst

Location: New York City, NY – Midtown Manhattan

Note: This is a W2 contract role; C2C and 3^rd party candidates will NOT be considered

The Desktop Support Analyst is responsible for providing 2nd and 3rd level technical support for end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office workspaces, all types of printers, corporate email, and a multitude of software applications, including Microsoft Office products.

Job Duties:

• Provide senior-level day-to-day support for end users in regards to their hardware and software needs and applications
• Assist end users in a timely resolution of any issues they may have regarding software and or hardware problems
• Document and record procedures for new hardware and software
• Configure, deploy, and support Blackberrys, Windows Mobile Devices, Android devices, and iPhones for all users
• Work with Configuration Management systems servers such as SCCM and Altiris
• Maintain Universal Computer image and Software Packages
• Monitor and report on software/hardware compliance and administer software updates and patch management for desktop environments

Job Qualifications:

• In-depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, device drivers, and associated peripherals, with strong Active Directory administration experience
• In-depth knowledge of the Microsoft Office suite of applications, Word, Excel, PowerPoint, Outlook; ability to configure and troubleshoot email clients such as Microsoft Outlook
• A minimum of a Bachelor’ Degree in Information Technology, Computer Science, or other related field; relevant industry certifications (e.g., Microsoft, Apple, CompTIA, etc.) preferred

Note: This is a W2 contract role; C2C and 3^rd party candidates will NOT be considered

#ALINE11