Desktop Support Technician

Louisville, KY | Work from home flexibility

Posted: 11/19/2025 Category: Information Technology Job Number: DAPEL387

Job Description

Title: Desktop Technical Support Specialist II

Location: Louisville, KY

Schedule: Mon – Fri, 8AM – 5PM EST

Note: This is a W2 contract role – C2C, 1099, and 3 rd party candidates will NOT be considered

The Desktop Technical Support Specialist will provide hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers. They will configure workstations for new users and upgrade existing equipment and software. They will setup and maintain network and telecommunication systems, troubleshoot LAN, server, and connectivity issues , re-image computers, perform data migrations and restorations, and conduct remote problem-solving as needed, utilizing a technical ticketing system. Ideal candidates for this role must possess strong, working knowledge of hardware components, hardware configurations, and have strong software support experience.

Position Requirements:

  • Strongtechnical support and customer service skills, both in-person, over the phone, and through chat services
  • Strongcritical thinking skills and ability to multitask
  • A minimum of an Associate Degree in related field or equivalent experience preferred; relevant professional certification(s), such as Net+, CCNA Collab, CCNE, HDI, or ITIL preferred

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Meet Your Recruiter

Devon Apel

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Get ready to kickstart your career in beautiful Louisville, Kentucky! Known for its vibrant culture, historic landmarks like the Louisville Slugger Museum & Factory and the iconic Churchill Downs, home to the Kentucky Derby, there is no shortage of unique experiences waiting just around the corner. From the thriving arts scene at the Speed Art Museum to cheering on the Louisville Cardinals at the KFC Yum! Center, this city offers a perfect blend of entertainment, southern hospitality, and professional growth opportunities. Explore our job listings today and discover why Louisville is the ideal place to take your career to new heights.