FIeld Service Technician
Job Description
Title: Field Service Technician
Rate: $24.97/hr
Location: Denver/Glenwood Springs/Fort Collins/Greeley/Aurora, CO (Offsite)
Schedule: Mon – Fri, 8:00AM – 5:00PM EST; weekend or evening on-call availability may be required
Note: This is a W2 contract position – C2C, 1099, and 3rd party candidates WILL NOT be considered
The Field Service Technician will work in the Denver, Glenwood Springs, Fort Collins, Greeley, and Aurora, CO areas (as well as the areas in-between) using their personal vehicle to run service calls, installing computer and printer hardware, and completing annual preventative maintenance projects in retail stores and pharmacy locations; there may be instances where the work needed to be done is outside of the above areas mentioned. A permanent FTS employee will provide direction and support on a daily basis. Candidates for this role must have previous hardware repair experience, the ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork, and demonstrate excellent customer service skills.
Field Service Technicians must have a valid driver's license and reliable transportation to drive between several locations on a daily basis; drive times may be several hours in each direction. The Field Service Technician will be reimbursed for miles driven on their weekly expense report at 72¢ per mile driven. The Field Service Technician will work 40 hours per week, and their shift may include weekends or holidays, as required.
Job Duties:
· Deliver technical support to field employees, assisting with resolving issues related to Point of Sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems
· Perform regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision
· Integrate new technology equipment into stores, as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity
· Conduct complex troubleshooting when technical issues arise, including diagnosing problems and implementing appropriate solutions
· Assist in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed
· Collaborate with other members of the technology team, including Help Desk personnel, Network Engineers, and Software Developers
· Provide exceptional customer service while installing, diagnosing, and resolving retail equipment failures
· Working with a permanent FTS employee, ensure IT parts, supplies, and equipment are installed and RMAd properly
Job Qualifications:
· 2-5 years of experience in an IT Support role, preferably with retail IT equipment and/or printer system support/repair
· Working knowledge of problem solving and decision-making skills
· Proficiency in MS office, Outlook, Excel, etc.
· A minimum of a High School Diploma or GED required; Associate’s or Bachelor’s Degree in Computer Science and/or relevant IT Certifications (CITP) preferred
This job requires driving your personal vehicle between work sites; an MVR background check and a substance/drug test will be conducted upon extension of a job offer
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