Title: Senior Full Stack Web Application Developer IV – Genesys Developer

Location: Work from Home

Note: This role is NOT open to C2C candidates

The Genesys Developer will be responsible for:

• Designing, developing, deploying, and supporting constantly evolving IVR, based on business requirements
• Analyzing business requirements and assisting Technical Leads and Product Owners define acceptance criteria for features that are currently being developed
• Working collaboratively with other IT teams, such as Middleware and Salesforce Engineering
• Working with Agile team to create, write, and execute testing plans
• Working with Development and Operations Teams to isolate, troubleshoot, and develop solutions for production issues

Required Position Qualifications:

• Hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tools
• Experience in the design, development, and support of Genesys Cloud CX outbound predicative agent and IVR-based dialers
• Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
• Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
• Strong understanding of authentication methodologies (Oauth, SAML)
• Familiarity using Agile methodologies and working with stakeholders to gather requirements, and develop and deploy solutions
• BS/MS in Computer Science, Engineering, or other related subject

Preferred Position Qualifications:

• Experience with NLU and VoiceBot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
• Experience implementing and supporting Genesys WFM and reporting
• Experience with Cyara Velocity and/or Cyara Cruncher testing tools
• Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

#ALINE11