Genesys Developer

Charlotte, NC | Fully Remote

Posted: 01/24/2023 Category: Information Technology Job Number: DAPEL16

Job Description

Title: Senior Full Stack Web Application Developer IV – Genesys Developer

Location: Work from Home

Note: This role is NOT open to C2C candidates

The Genesys Developer will be responsible for:

  • Designing, developing, deploying, and supporting constantly evolving IVR, based on business requirements
  • Analyzing business requirements and assisting Technical Leads and Product Owners define acceptance criteria for features that are currently being developed
  • Working collaboratively with other IT teams, such as Middleware and Salesforce Engineering
  • Working with Agile team to create, write, and execute testing plans
  • Working with Development and Operations Teams to isolate, troubleshoot, and develop solutions for production issues

Job Requirements

Required Position Qualifications:

  • Hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tools
  • Experience in the design, development, and support of Genesys Cloud CX outbound predicative agent and IVR-based dialers
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
  • Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Strong understanding of authentication methodologies (Oauth, SAML)
  • Familiarity using Agile methodologies and working with stakeholders to gather requirements, and develop and deploy solutions
  • BS/MS in Computer Science, Engineering, or other related subject

Preferred Position Qualifications:

  • Experience with NLU and VoiceBot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience implementing and supporting Genesys WFM and reporting
  • Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code


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