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Title: Analyst I

Pay Rate: $21.13/hr

Location: Work from Home

Schedule: Mon – Fri, 10:30AM – 6:30PM EST

Note: This is a W2 contract role – this role is NOT open to 1099, C2C, or 3^rd party candidates

As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, and attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required. You will accomplish this by:

• Serving as first point of contact for our leaders and colleagues through a centralized phone system, performing real time issue spotting to effectively resolve issues/concerns; for issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority
• Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues
• Assisting with policy interpretation and the application of company policies and the Code of Conduct
• Consulting with leaders regarding colleague discipline and performance issues
• Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary
• Responding to general inquiries related to workforce reduction, escalating concerns where appropriate
• Providing cross-functional support to other areas of the business, as appropriate
• Demonstrating empathy, putting people first and inspiring trust with our colleagues
• Interacting and effectively influencing colleagues within all levels of the organization
• Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
• Collaborating cross-functionally to achieve desired outcome
• Demonstrating knowledge of current state and federal employment/labor laws and regulations

Position Qualifications:

• 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist, and/or general HR Leadership experience
• Solid interpersonal communication, real time problem solving, and decision-making skills
• Prior mentoring, leadership, mediation, or consulting experience preferred
• Knowledge of current state and federal employment/labor laws and regulations preferred
• A minimum a High School Diploma or GED required; Bachelor’s Degree and/or relevant HR industry Certifications, such as PHR/SPHR and/or CP/SCP (SHRM), preferred

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