Healthcare Call Center Representative

Franklin, TN

Posted: 04/02/2024 Category: Healthcare Job Number: SHlaing10000

Job Description

A-Line Staffing is now hiring a Healthcare Call Center Representative in Franklin, TN. The Healthcare Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Healthcare Call Center Representative position, please contact me at shlaing@alinestaffing.com or call me at 412-790-5425

Healthcare Call Center Representative Compensation

  • The pay for this position is $17.50 per hour
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Healthcare Call Center Representative Highlights

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • The required availability for this position will be M-F 8-5

Healthcare Call Center Representative Responsibilities

  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.

  • The primary responsibilities are to verify insurance coverage for potential new clients.

  • Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs success and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.

  • This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.

  • Strong attention to detail, and proven analytic and problem solving.

Healthcare Call Center Representative Requirements

  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. * Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

If you think this Healthcare Call Center Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

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