Job Title: Helpdesk Specialist

Pay: $17 an hr | Bi-weekly

Job Type:

• Onsite in Smithfield, RI

Shift Options:

• Note Training is 5 days a week onsite (Training shift time maybe different for each candidate but will be in-between the 8 AM to 8 PM window)

• 8 hour shift Mon-Fri between 8:00am and 8:30pm EST, driven by project needs (Hybrid T W TH office)

Helpdesk Specialist Overview:

• Provide call center based technical support to store locations, vendors and staff.

• Serve as first level for troubleshooting of issues encountered in stores.

• Assure implementation based protocols are met.

• Render assistance for equipment troubleshooting and ensure deployment process adherence.

• Update Database regarding resolution of issues and techs progress while completing work with in the store.

Helpdesk Specialist Qualifications:

• A minimum of 1 year work experience needed.

• A Minimum of a High School Diploma or GED required

• Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written

• Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred

• Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary

Helpdesk Specialist Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425