Human Resources - Training Specialist
300 West 57th Street New York, NY 10019 US
Job Description
- Facilitate in-person and virtual training sessions to ensure HTV employees can effectively use the Microsoft Dynamics system in their roles.
- Maintain and regularly update a SharePoint site with training materials, documentation, FAQs, and announcements related to Microsoft Dynamics for HTV, including new feature alerts and resources.
- Develop, deliver, and oversee the communication process, ensuring timely updates, relevant information, and alerts about Dynamics are consistently shared with HTV users.
- Continuously evaluate training effectiveness by gathering feedback from employees and adjusting training methods or content to meet user needs and enhance system adoption.
- Serve as the primary point of contact for escalated user queries (after the HTS Service Desk) related to the Dynamics system, providing support and troubleshooting assistance when necessary.
- Use Generative AI to enhance training materials, processes & culture, specifically using Microsoft Copilot in combination with Dynamics to promote efficiency and productivity.
- Act as the HTS expert for Microsoft Dynamics for HTV.
- 2-3 years' experience (minimum).
- Ability to travel up to 25% of the time.
- Experience with Microsoft Dynamics.
- Familiarity with SharePoint, Office 365, and tools for creating training content (e.g., Microsoft PowerPoint, Articulate, Camtasia, or other instructional design tools).
- Proven experience in delivering both virtual and in-person training sessions and knowledge of adult learning principles and instructional design.
- Strong verbal and written communication skills to create clear training materials and user-friendly documentation.
- Strong organizational and project management skills to handle multiple updates, communications, and timelines.
- Familiarity with and openness to the use of generative AI tools, including ChatGPT and Microsoft Copilot.
- Comfortability working with a global team in multiple time zones.
- Ability to adapt quickly to evolving software features and organizational needs.
- A proactive mindset for identifying system-related needs and opportunities for user improvement.