Job Title: Hybrid Helpdesk Agent

Pay: $18-$21 an hr | Bi-weekly

Job Type:

• Onsite Requirements: Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.

Shift Options:

• M-F 8 am - 5 pm

Hybrid Helpdesk Agent Overview:

• Triage, interpret and input orders into computerized medication order system while meeting accuracy and productivity standards of the pharmacy.
• Audits input versus documentation and makes corrections as needed
• Performs drug calculations including basic mathematical calculations (e.g., converting milligrams)
• May resolve issues of denials identified through adjudication, and follow-up claims in Point of Sale (POS)
• Maintains current knowledge of Medicaid claim regulations and processes
• May produce reports and keep management informed of unpaid claims and claims pending follow-up
• Provides excellent customer service to external and internal customers in accordance with company values
• May assist with drug preparation and dispensing under the direct supervision of a Pharmacist
• Performs other tasks as assigned, which can include assisting in any area of the pharmacy as directed by management

Hybrid Helpdesk Agent Qualifications:

• High school diploma or equivalent
• Pharmacy related experience
• Basic understanding of drugs, medication terminology, and metric system; ability to operate a computer
• Licenses/Certifications: As required by state regulations and business needs
• Detail oriented; goal oriented, team player, customer service, oral communication

Hybrid Helpdesk Agent Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425