A-Line Staffing is now hiring Hybrid Service Desk Agents in Dallas, TX. The Hybrid Service Desk Agent would be working for a Fortune 500 company and has career growth potential. This would be full-time / 40+ hours per week.

If you are interested in this Hybrid Service Desk Agent position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.comAustin Faris at 586-710-7941 or afaris@alinestaffing.com

Hybrid Service Desk Agent Compensation

• The pay for this position is $23.92 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Hybrid Service Desk Agent Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Hybrid role: Onsite Tuesday, Wednesday, and Thursday (subject to change)
• The required availability for this position is full-time, 40+ hours per week

Hybrid Service Desk Agent Responsibilities

• Provide technical and operational support to healthcare professionals and internal employees
• Engage with customers via a ticketing system, inbound/outbound calls, and email
• Troubleshoot Apple iPad/iOS and Signify Health applications for clinicians
• Support MacOS, Windows OS, Dell peripherals, and Logitech webcams for internal employees
• Respond to and monitor hardware fulfillment requests (laptops, tablets, PC peripherals)
• Escalate and manage tickets transferred to other departments
• Maintain accurate documentation of customer interactions and resolutions
• Collaborate on ad hoc projects
• Occasional overtime, weekend, and holiday availability required

Hybrid Service Desk Agent Requirements

• High School Diploma or GED
• 3 to 5 years of Service Desk or Help Desk support experience
• Experience supporting Apple iOS and iPad hardware
• Proficiency in Windows 10/11 and hardware troubleshooting
• Familiarity with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
• Strong analytical, problem-solving, and customer service skills
• Experience with Help Desk ticketing systems
• Excellent written and verbal communication skills
• Mandatory attendance for the first 90 days

If you think this Hybrid Service Desk Agent position is a good fit for you, please reach out to me—feel free to call, email, or apply to this posting!