A-Line Staffing is now hiring a IT Help Desk Specialist in Louisville, KY. This role offers career growth potential and an opportunity to work with a leading organization. This would be full-time, 40+ hours per week.

If you are interested in this IT Help Desk Specialist position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com.

IT Help Desk Specialist Compensation

• The pay for this position is $20.90 per hour.

• Benefits are available to full-time employees after 90 days of employment.

• A 401(k) with a company match is available for full-time employees with one year of service on our eligibility dates.

IT Help Desk Specialist Highlights

• This position is a contract assignment with the potential to hire permanently based on attendance, performance, and business needs.

• The position operates on a hybrid schedule.

• The required availability for this position is Monday - Friday.

IT Help Desk Specialist Responsibilities

• Provide resolution of technology problems escalated from Level 1 Service Desk.

• Assist and provide direction to Level 1 Service Desk analysts as needed.

• Monitor outstanding issues to ensure response and resolution times are met.

• Address and escalate IT requests for customized applications with strong attention to follow-through.

• Act as backup for the BrightSpring Genius Bar and stay well-versed in IT solutions.

• Provide status updates to IT management and functional areas regarding unresolved requests and system outages.

• Act as a liaison between Support Center end users, technical support staff, and IT management.

• Perform software installations and data backup/recovery for end users.

• Lead and assist on various projects regarding new applications or technology.

• Create and maintain knowledge base articles.

• Perform other duties as assigned.

IT Help Desk Specialist Requirements

• Associate degree in a related field or equivalent experience preferred.

• Minimum of 2 years' experience in a customer support environment with proven desktop technical and training skills.

• Professional certifications such as Net+, CCNA, Collab CCNE, HDI, or ITIL are a plus.

• Experience with Active Directory, remote desktop tools, and ticketing systems.

• Proficiency with Microsoft Office products (Outlook, Windows 10, Office365) required.

• Experience with RingCentral and NICE InContact is a plus.

• Strong analytical and problem-solving skills.

• Ability to interact effectively with employees at all levels, including executives.

• Ability to manage multiple tasks and projects efficiently.

IT Help Desk Specialist Preferred Qualifications

• Prior experience in IT support within a corporate environment.

• Ability to work independently and as part of a team.

If you think this IT Help Desk Specialist position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!