IT Support Analyst
Detroit, MI US | Work from home flexibility TELECOMMUTE US
Job Description
Title: Business Systems Analyst
Location: Rochester Hills, MI (Position is remote but candidates must come onsite on Day 1 to pick up equipment)
Schedule: Mon – Fri, 8:00 AM – 5:00 PM EST
The Business Systems Analyst will:
- Complete analysis of existing methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods
- Complete recommendations for business processes that ensure alignment with strategic direction; integrate business processes between multiple organizations
- Complete the coordination of business process changes and assist in implementing system solutions
- Perform a full range of standard work for the professional field, referring complex or unusual problems to others
- Identify and resolve complex problems and apply problem-solving skills in order to deal with most situations
- Demonstrate and apply broad knowledge of specialization through successful completion of moderately complex assignments, successfully applying complex knowledge of fundamental concepts, practices, and procedures of particular areas of specialization
- Demonstrate knowledge of the organization's business practices and issues, with an understanding and/or experience with Service Level Agreements
- Maintain the highest standards of honesty and integrity, as well as confidentiality of employee, customer, and corporate information
- Handle other duties, as assigned
Position Requirements:
- 5+ years’ of experience supporting end-users, utilizing excellent customer service skills required
- Strong ServiceNow experience required
- Familiarity supporting Microsoft 365, including Outlook and OneDrive, required
- A minimum of a HS Diploma or GED required; Associate’s or Bachelor’s Degree, or relevant vocational technical training or Information Technology Support Certification preferred
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