Title: IT Deployment Support Analyst

Pay Rate: $23.00/hr

Location: Irvine, CA (Hybrid)

Schedule: Mon – Fri, Standard Business Hours – Availability for rotational night & weekend support may be required

Note: This is a W2 contract position – C2C & 3 ^rd party candidates WILL NOT be considered

The IT Deployment Support Analyst is responsible for providing remote support for all restaurant technology, driving impact by maintaining full ownership of specific focus areas related to deployment/proactive support, which will include documentation for troubleshooting and resolutions to be used by the team. The IT Deployment Support Analyst will report to Deployment Support Manager. Day-to-day functions include, but are not limited to;

• Serve as a technical expert using independent judgment and discretion within approved processes, providing technical assistance and support to customers and Lower Level Analysts
• Cross-train to support Deployment, ECARE, and RTO programs, which includes troubleshooting, vendor follow-up, and coordination with the Service Desk
• Identify root cause issues and defects with Tier 1 applications, and share those findings with Business Partners to address and resolve application defects
• Analyze customer workflow and/or processes flows issues and help facilitate operational support for their business
• Translate customer requests into appropriate specifications incidents; understand and appreciate the customer’s business functions and time while driving results on incident resolution
• Maintain increasing technical knowledge of the assigned application, providing technical knowledge in the support of programming languages and applications in various system environments
• Demonstrate and apply information systems, theory, processes, and technology to all work
• Contact vendors regarding service issues to receive support information or assistance, as instructed by the Team Leader
• Work collaboratively with Reporting and Problem Management Teams on reporting needs and problem management systems
• Provide effective customer service by being courteous, polite, and friendly at all times, acknowledging customers timely in order to determine their needs and help them resolve the issue or request; participate in departmental programs that promote and deliver exceptional customer service
• Perform other duties and special projects, as assigned by the Team Leader

Position Qualifications:

• At least 1+ year(s) of IT Help Desk and customer service experience
• Strongtechnical understanding of computer concepts, such as troubleshooting/diagnostics support, hands-on imaging/deployment, and Operating System commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
• Strongbusiness knowledge to problem solve and provide leadership to less experienced team members
• Excellent written and oral communication skills
• Strongorganizational and multitasking skill
• Availability and willingness to serve in a schedule rotation to provide night and weekend support
• A minimum of a Bachelor's Degree in Information Technology, Computer Science, or other related field, and/or CompTIA A+ or Network+ Certifications preferred

Note: This is a W2 contract position – C2C & 3 ^rd party candidates WILL NOT be considered

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