Job Title: Helpdesk Analyst

Pay: $17 an hr | Bi-weekly

Job Type:

• Onsite in Smithfield RI 02917

Shift Options:

• Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zon

Helpdesk Analyst Overview:

• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
  
  This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
  Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
  You will be provided all required training and a handbook for each project as well as necessary application/systems access.
  
  You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
  
  Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Helpdesk Analyst Qualifications:

• A minimum of 1-year relevant work experience needed.
  
  • Must possess clear, accurately and tactful, communication both verbally and written
  • Possess basic troubleshooting and problem-solving skills
  • Working knowledge of Microsoft Outlook, Word, and Excel preferred
  • IT hardware installation experience preferred, but not required

Helpdesk Analyst Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425