LTSS Service Care Manager - J01031
Posted 09/03/2026
Job ID:
174138
Job Description
LTSS Service Care Manager
Job Type: Contract – 5 Months
Pay Rate: $____/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
Location: Remote – North Carolina, Region 4
Preferred Candidates: Durham & Wake Counties
Start Date: ASAP
Potential for Extension/Conversion: Yes
A-Line Staffing Solutions is currently recruiting for an LTSS Service Care Manager position supporting members throughout North Carolina. This is a primarily remote opportunity with face-to-face home visits and occasional in-person team meetings.
Job Summary
The LTSS Service Care Manager will assist in developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. This position will work with long-term care members to develop personalized service plans, coordinate services, connect members with providers and community resources, and educate members and their families/caregivers on available benefits and services.
This role works as part of a collaborative care team alongside Utilization Management, Quality, Transition of Care, Care Managers, Coordinators, and Navigators.
Responsibilities
The ideal candidate has strong care management or in-home clinical experience, is comfortable working independently, and can effectively coordinate care across members, families, providers, and community resources.
Work Environment
This is primarily a remote position, but the role includes face-to-face member home visits and may require more than 50% travel, depending on caseload and member needs. Occasional in-person team meetings may also be required.
The team operates in a collaborative and supportive environment focused on quality care management, strong coordination, and positive member outcomes.
Interview Process
This position offers the opportunity to make a direct impact on members with complex medical needs while gaining valuable experience in LTSS care planning, long-term care coordination, community resource navigation, and managed care.
Job Type: Contract – 5 Months
Pay Rate: $____/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
Location: Remote – North Carolina, Region 4
Preferred Candidates: Durham & Wake Counties
Start Date: ASAP
Potential for Extension/Conversion: Yes
A-Line Staffing Solutions is currently recruiting for an LTSS Service Care Manager position supporting members throughout North Carolina. This is a primarily remote opportunity with face-to-face home visits and occasional in-person team meetings.
Job Summary
The LTSS Service Care Manager will assist in developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. This position will work with long-term care members to develop personalized service plans, coordinate services, connect members with providers and community resources, and educate members and their families/caregivers on available benefits and services.
This role works as part of a collaborative care team alongside Utilization Management, Quality, Transition of Care, Care Managers, Coordinators, and Navigators.
Responsibilities
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Evaluate member needs, available resources, and appropriate care options.
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Assist with developing and maintaining long-term care/service plans.
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Identify providers, specialists, and community resources needed to support members.
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Coordinate between members, families/caregivers, and healthcare providers.
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Monitor member care plans, status, and outcomes and recommend changes based on identified needs.
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Provide resource support related to housing, employment, independent living, participant direction, foster care, and other member needs.
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Interact with long-term care providers and community partners to ensure member needs are met.
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Maintain accurate documentation of member information and care management activities.
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Ensure documentation complies with applicable state, federal, and third-party payer requirements.
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Conduct home and/or other site visits to assess member needs and collaborate with providers and partners.
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Educate members and families/caregivers regarding healthcare instructions, service options, referrals, procedures, and benefits.
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Provide feedback to leadership regarding opportunities to improve quality and cost-effective service delivery.
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Perform other duties as assigned.
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Bachelor's degree and 2–4 years of related experience, or equivalent applicable experience.
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RN or LCSW license required.
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Minimum of 2 years of LTSS and/or HCBS coordination, care delivery monitoring, or care management experience.
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Minimum of 2 years of in-home clinical experience.
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Experience in social work, geriatrics, gerontology, pediatrics, human services, or a related area.
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Strong clinical documentation and computer skills.
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Ability to work independently and manage a caseload autonomously.
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Reliable access to personal transportation.
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Valid driver's license required due to member home visits.
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Must be comfortable conducting face-to-face home visits.
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Prior managed care experience is preferred.
The ideal candidate has strong care management or in-home clinical experience, is comfortable working independently, and can effectively coordinate care across members, families, providers, and community resources.
Work Environment
This is primarily a remote position, but the role includes face-to-face member home visits and may require more than 50% travel, depending on caseload and member needs. Occasional in-person team meetings may also be required.
The team operates in a collaborative and supportive environment focused on quality care management, strong coordination, and positive member outcomes.
Interview Process
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One interview via Microsoft Teams
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Camera required
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Hiring manager review typically occurs within 1–2 days of candidate submission
This position offers the opportunity to make a direct impact on members with complex medical needs while gaining valuable experience in LTSS care planning, long-term care coordination, community resource navigation, and managed care.
About Durham, NC
Ready to embark on your next career adventure? Explore our job opportunities in and around Durham, North Carolina, a vibrant city nestled in the heart of the Research Triangle. Known for its booming tech industry, top universities like Duke and UNC Chapel Hill, and a thriving arts scene, Durham offers an inviting blend of Southern charm and innovation. Imagine working just minutes away from the stunning Duke Gardens, catching a show at the Carolina Theatre, or cheering on the Durham Bulls baseball team at the historic Durham Bulls Athletic Park. With its culinary delights, including top-notch BBQ joints and food trucks, along with easy access to outdoor activities at the Eno River State Park, Durham promises a fulfilling work-life balance for those seeking new career opportunities. Explore our listings today and discover why Durham is the perfect place to grow your career.