Patient Access Concierge-Shelby, MI

Shelby, MI 49455

Posted: 08/09/2019 Category: Healthcare Job Number: 30899

Job Title: Patient Access Concierge

Location: Shelby MI 49455

Bi - Weekly Pay: $14.00 - $ 15.50 hourly

  • Verifies patient identification demographic information and insurance coverage.
  • Accepts point of service payments.
  • Enters patient information accurately into appropriate hospital information systems.
  • Refers patients with questions regarding financial liability to appropriate resources.
  • Accepts medical authorization or referral forms if appropriate.
  • Processes key documents to facilitate obtaining insurance information.
  • Provides payment estimates for out of pocket costs.
  • Educates patients/families on the use of registration kiosks or online systems.
  • Identifies routine issues and escalates to Lead Patient Access Concierge.

Apply with Ashley at 877-782-3334 or email

  • High school diploma or an equivalent combination of education and experience.
  • Associate degree in Accounting or Business Administration highly desired.
  • Past work experience of at least 1-3 years within a hospital or clinic environment an insurance company managed care organization or other health care financial service setting performing medical claims processing financial counseling financial clearance accounting or customer service activities is highly desired.
  • Consideration may be given for commensurate customer service experience in another industry.
  • Working knowledge of medical terminology anatomy and physiology and medical record coding ICD-10 CPT HCPCS is preferred.
  • Must have a basic understanding of the core Microsoft suite offerings Word PowerPoint Excel.
  • Excellent communication skills both verbal and written data entry skills and organizational abilities.

Apply with Ashley at 877-782-3334 or email

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