Search Jobs

Patient Access Program Manager (Specialty Pharma HUB) — Remote (US)

Location: Remote (United States)
Schedule: Full-time, 40 hours/week, 8-hour shifts
Pay: $51.72/hour (W2)

Summary

We’re hiring a Patient Access Program Manager to support a Specialty Pharmaceutical Patient Access/Support HUB program. This Patient Access Program Manager role blends account-level client relationship management, project/implementation leadership, and hands-on knowledge of HUB services (benefits investigation, prior authorization, appeals, specialty pharmacy coordination). If you’ve worked in a patient support program environment and can communicate confidently with executive stakeholders while managing multiple projects, this is a strong fit.

Responsibilities

• Manage client relationships at the account level, providing high-quality service delivery and issue resolution
• Support Specialty Pharma Patient Access HUB operations, including benefits investigation/benefits verification (BI/BV), prior authorizations (PA), and appeals tracking/follow-up
• Coordinate cross-functional stakeholders (operations, client teams, support teams) to drive on-time outcomes
• Lead project workstreams such as process updates, workflow improvements, implementations, and change rollouts
• Create and deliver executive-facing status updates, performance reporting, and presentations (KPIs, trends, risks, action plans)
• Document workflows, requirements, and standard operating procedures (SOPs) to support consistent delivery
• Track and manage escalations, risks, and dependencies while maintaining high-quality communication and documentation
• Use Microsoft Office (Excel, PowerPoint, Word, Outlook) to analyze data, build reporting, and communicate clearly

Qualifications

• Bachelor’s Degree required (Master’s preferred)
• 3–5 years of client relationship management / account management experience (not general customer service only)
• Strong preference for experience in a Specialty Pharma Patient Access/Support HUB (hub services / patient support program)
• Experience supporting BI/BV + PA submissions/follow-up and/or appeals for specialty medications
• 8+ years of experience in professional services, healthcare, or a related field in a technical capacity
• Proven project management and cross-functional coordination skills
• Excellent oral and written communication, including executive-facing presentation experience
• Ability to quickly learn and apply new concepts, tools, and technical capabilities across multiple concurrent projects

Qualifications

• Bachelor’s Degree required (Master’s preferred)
• 3–5 years of client relationship management / account management experience (not general customer service only)
• Strong preference for experience in a Specialty Pharma Patient Access/Support HUB (hub services / patient support program)
• Experience supporting BI/BV + PA submissions/follow-up and/or appeals for specialty medications
• 8+ years of experience in professional services, healthcare, or a related field in a technical capacity
• Proven project management and cross-functional coordination skills
• Excellent oral and written communication, including executive-facing presentation experience
• Ability to quickly learn and apply new concepts, tools, and technical capabilities across multiple concurrent projects