Job Title: Patient Pre-Services Coordinator

Pay: $21-$23 an hr | Bi-weekly

Job Type: Onsite in Dallas, TX

Shift Options:

• Monday-Friday 8am-5pm

Patient Pre-Services Coordinator Overview:

• Under general supervision, is responsible for scheduling and pre-registering new patients for exams and procedures

• Maintains patient records, prepares forms, verifies information and resolves routine and nonroutine problems

• Follows standard procedures and pre-established guidelines to complete tasks
• Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics
  and Business Standards, and US Oncology’s Shared Values
• Answers incoming calls and asks appropriate questions to assess patients needs
• Schedules new patient appointments with appropriate provider
• Provides patients with appointment details such as time, location, directions, and instructions to
  patients
• Records call statistics in New Patient Log
• Maintains and updates physician schedules ensuring that patients are scheduled properly
• Works in conjunction with the triage nurses to accommodate scheduling requests
• Obtains patient demographic, insurance, and other pre-visit required information
• Enters patient information into computer systems
• Verifies patient’s insurance eligibility and benefit coverage/co-pays with payer
• Verifies pre-authorizations are completed prior to patient visit
• May mail or email patient appropriate medical forms for completion prior to first visit
• Proactively follows up with patients on missing or outdated insurance information as well as
  copies of medical records and test results from other providers
• Trains new Patient Services Coordinators on policies and procedures
• Double checks co-workers work and provides procedure guidance
• May research, resolve, or provide direction to co-workers’ escalated issues
• Proactively identifies process and procedure gaps and develops tools to improve efficiencies
• Maintains strictest confidentiality
• Adheres to all HIPAA guidelines/regulations
• Performs other duties as requested or assigned

Patient Pre-Services Coordinator Qualifications:

• High School diploma or equivalent required
• Minimum one (1) years patient pre-services coordinator experience required
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• Must successfully complete required e-learning courses within 90 days of occupying position
• Demonstrates Adaptability
• Handles day to day work challenges confidently
• Is willing and able to adjust to multiple demands and shifting priorities
• Demonstrates flexibility
• hows Work Commitment
• Sets high standards of performance and works efficiently to achieve them
• Commits to Quality
• Emphasizes the need to deliver quality products and/or services

Patient Pre-Services Coordinator Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425