A-Line Staffing is now hiring a Patient Service Representative in Auburn Hills, MI.
This Patient Service Representative position is working for a large healthcare organization and offers strong experience in a patient-focused, clinical support environment. This is a full-time, on-site opportunity.

If you are interested in this Patient Service Representative position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com.

Patient Service Representative Compensation

• Pay rate: $21.00 per hour

• Benefits are available to full-time employees after 90 days of employment

• A 401(k) with company match is available after 1 year of service

Patient Service Representative Highlights

• Full-time, on-site position

• Contract assignment with potential for extension based on business needs

• Schedule: Monday through Friday, 8:00 AM – 5:30 PM

• EPIC experience required

Patient Service Representative Responsibilities

• Respond to patient and member inquiries via phone, mail, and in person

• Research, investigate, and resolve service issues, complaints, and appeals

• Educate patients on healthcare plans, benefits, and coverage options

• Accurately document all inquiries and resolutions in EPIC

• Collaborate with internal departments and providers to ensure patient needs are met

• Maintain confidentiality and compliance with HIPAA and privacy regulations

• Identify trends and recommend process improvements to enhance patient experience

• Participate in departmental projects, enrollment activities, and training initiatives

• Perform other related duties as assigned

Patient Service Representative Requirements

• Minimum 2 years of recent customer service or call center experience (within the last 3 years)

• EPIC experience is required

• Strong communication, interpersonal, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced healthcare environment

• Proficiency with Microsoft Office and computer systems

• Fundamental understanding of HMO/PPO/POS healthcare delivery systems and claims billing

• Ability to work flexible hours, including overtime if needed

• Attendance is mandatory

Patient Service Representative Education

• Course in Medical Terminology (must be completed within 6 months of employment)

• Associate’s Degree OR

• At least 4 years of recent, related patient or customer service experience in lieu of a degree