Patient Services Coordinator (Scheduler)-162955

Location: Blacksburg, VA 24060
Pay: $17.50 per hour
Schedule: Mon-Fri, 8:30am-5:00pm

Benefits: Health, Dental, Vision, Life Insurance, and Short-Term Disability after 90 days

For more information, please contact Breanna D. directly at bdrollinger@alinestaffing.com

Overview

This role is responsible for greeting patients, managing check-in and scheduling processes, handling high-volume phone calls, and ensuring accurate documentation and communication between patients and clinical staff. The ideal candidate is dependable, organized, and experienced with medical office workflows.

Key Responsibilities

• Greet patients, visitors, and family members promptly and professionally
• Check in patients and notify clinical staff of arrivals
• Provide, explain, collect, and scan patient paperwork; update demographics and insurance information
• Collect co-pays and patient balances and issue receipts
• Answer, screen, and route incoming calls; respond to routine inquiries; take and relay detailed messages
• Record cancellations and no-shows; reschedule appointments and update charts
• Schedule outside consults, CT scans, PET scans, and other procedures once insurance approval is obtained
• Maintain and update chart messages, scan insurance cards, and process incoming documentation
• Perform administrative support such as scanning, filing, maintaining lobby appearance, and monitoring office supply levels
• Other duties as assigned

Qualifications

• High school diploma or GED required
• At least 18 months of front medical office experience, including scheduling and working with insurance forms
• Proficiency with Microsoft Office (Outlook, Word, Excel) and medical scheduling software
• Strong phone etiquette and communication skills
• Ability to multitask, prioritize, and adapt in a fast-paced environment
• High attention to detail and strong commitment to quality and accuracy
• Knowledge of clinic routines and healthcare terminology preferred

Job ID#: 162955

Keywords: Medical Receptionist, Front Desk, Scheduler, Patient Services, Administrative Assistant, Healthcare Office, Medical Office, Check-In, Call Center, Appointment Scheduling, HIPAA, Blacksburg VA