Peer Coach

Tampa, FL 33634

Posted: 10/11/2019 Category: Healthcare Job Number: 33557

If you are interested in working for a great company in Tampa and you have the qualifications below,  please apply or reach out to Drita (586-710-7957 / with any questions.

Job Title:    Peer Coach
Location:   Tampa FL 33634
SHIFT:        Mon – Fri 8-5
PAY:           $16.00 an hour

Description: The Peer Coach operates as part of a cross-functional call center team which connects individuals to social service organizations. Coaches perform a variety of roles such as: handling inbound/outbound phone calls, research and populate meaningful data into the team database, and performing organization audits to ensure the database is up to date.
  • Receives inbound phone calls from individuals seeking social service referrals.
  • Performs outbound calls to ensure quality of referrals provided.
  • Conducts structured interviews to narrow down the team database so appropriate referrals are provided to callers.
  • Regularly audits current database entries to ensure organization information is up to date.
  • Researches Internet for community organizations and events to expand database entries.
  • Identifies and communicates resource gaps in the database.
  • Schedules transportation to doctor' s appointments for select  members.
  • Performs concierge services such as updating addresses, searching for covered providers, requesting ID cards, setting appointment, and quotes co-pay amounts for a select population of  members.
  • Maintains a positive, empathetic, and professional attitude towards callers.
  • Responds promptly to caller inquiries.
  • Keeps record of caller interactions and accurately completes data entry into designated systems.
  • Performs other duties as assigned
  • Communicates and coordinates efforts with team as necessary
  • Maintains strict confidentiality of member information according to HIPAA and company  policies. Additional Position Responsibilities – Optional

Essential Skills:
  • Ability to work in a fast paced environment with changing priorities Intermediate
  • Demonstrated time management and priority setting skills Intermediate
  • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate
  • Demonstrated interpersonal/verbal communication skills Intermediate
  • Ability to multi-task Intermediate
  • Demonstrated customer service skills Intermediate Other
  • Demonstrated ability to show empathy, understanding, and positivity as appropriate in a variety of situations Intermediate Other
  • Ability to control tone and effectively communicate over the phone Intermediate
  • Other Demonstrated ability to take ownership of assigned priorities Intermediate
  • Microsoft Office

  • A High School or GED Required
  • 6 months of experience in Customer service, call center environment, social services organization Preferred

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • Competitive Pay Rate!
  • Work Life Balance!

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