Pharmacy Call Center Representative

Location: On-Site – Mason, OH Call Center
Hourly Rate: $17.50 per hour, benefits available Day 1
Start Date: Monday, April 14th
Training Schedule: Monday – Friday, 9 AM – 5 PM EST (First 3-4 Weeks)
Required Availability: Open availability required for shifts between 9 AM – 6 PM EST

Job Overview:

We are seeking dedicated Patient Affordability Program Representatives in Mason, OH with a life sciences organization. In this permanent / direct hire role, you will assist patients, pharmacies, and healthcare providers with inquiries related to medication savings programs. You’ll play a key role in ensuring access to affordable medications while providing top-tier customer support.

Key Responsibilities:

• Handle inbound calls from patients, pharmacies, and physicians regarding savings programs.
• Assist patients in determining eligibility for savings cards and renew them annually.
• Guide pharmacies through processing savings cards and troubleshooting claim issues.
• Educate callers on program details, eligibility, and reimbursement processes.
• Conduct outbound calls to assist pharmacies with claims and resolve escalated issues.
• Document adverse events, product complaints, and other necessary reports.

What We Look For:

• Minimum High School Diploma or GED
• Strong active listening and customer service skills (retail, call center, or similar experience preferred).
• Prior pharmacy or healthcare experience is a plus but not required.
• Ability to handle multiple tasks and problem-solve efficiently.

Career Growth Opportunities:

• Begin on the inbound call team with potential to advance to outbound roles.
• Growth paths to lead, supervisor, and managerial positions available.

Training & Onboarding:

• 2 weeks of onsite training, followed by a 2-week nesting period with a tenured associate for hands-on learning.
• Ongoing mentorship and support to ensure success.

Next Steps:

• 30-minute video interview with 1-2 current employees.
• Deadline to apply: Offers close on Friday, March 28th.

Join us in making a difference in patient affordability and apply today to this Pharmacy Call Center Rep posting!

Corrin Misak, Staffing Manager II
A-Line Staffing Solutions
cmisak@alinestaffing.com | (586) 710-7958