A-Line Staffing is now hiring Pharmacy Customer Service Representative in Cumberland, RI. This position is an onsite role with career growth potential, offering full-time hours Monday through Friday from 8:30 AM to 5:00 PM.

If you are interested in this Pharmacy Customer Service Representative position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com.

Pharmacy Customer Service Representative Compensation

• The pay for this position is $18.00 per hour.

• Benefits are available to full-time employees after 90 days of employment.

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

Pharmacy Customer Service Representative Highlights

• This position is a contract assignment with the potential to hire on permanently based upon attendance, performance, and business needs.

• This is an onsite position located in Cumberland, RI, and candidates must have reliable transportation.

• Training will be provided onsite during regular business hours.

Pharmacy Customer Service Representative Responsibilities

• Respond to telephone inquiries and orders from homecare patients and referral sources.

• Provide information on equipment, supplies, and services, and determine the best methods for providing assistance.

• Process telephone orders by preparing patient paperwork, verifying insurance, and completing necessary documentation.

• Maintain accurate records, including patient account profiles and referral source data.

• Coordinate the delivery, set-up, and pick-up of equipment, supplies, and services.

• Resolve patient complaints by identifying problems and coordinating corrective action.

• Ensure compliance with HIPAA regulations and maintain patient confidentiality.

Pharmacy Customer Service Representative Requirements

• High School Diploma or GED.

• Minimum of 1 year in a customer service or call center environment (call center experience preferred).

• Proficiency in Microsoft Outlook, Word, and Excel.

• Basic alphanumeric data entry skills with attention to accuracy.

• Strong organizational skills and ability to prioritize tasks.

• Must understand that this role is fully onsite and requires reliable transportation.

Preferred Qualifications

• Experience in healthcare or insurance industries.

• Knowledge of Medicare, Medicaid, and third-party insurance vendors.

• Familiarity with medical terminology and insurance concepts, such as drug cards and major medical benefits.

If you think this Pharmacy Customer Service Representative position is a good fit for you, please reach out to us—feel free to call, email, or apply to this posting!