Search Jobs

Pharmacy Patient Access

Pay: $20.00 per hour
Employment Type: Full-Time (40 hours/week)
Location: Remote (U.S.)

About the Role

We are seeking a Pharmacy Patient Access to support patients accessing specialty therapies by removing barriers to care and ensuring timely coordination of services. This role plays a key part in helping patients understand, access, and remain on the treatments they need for improved quality of life.

You will work in a fast-paced, patient-centered environment handling high-volume communications between patients, providers, pharmacies, and insurance companies.

Pharmacy Patient Access Key Responsibilities

• Handle inbound and outbound calls with patients, providers, and referral sources
• Deliver one-call resolution whenever possible while providing excellent patient support
• Create, process, and complete referrals and applications accurately
• Investigate and resolve patient and physician inquiries in a timely manner
• Enter detailed case information into proprietary systems while on live calls
• Place outbound follow-up calls for confirmations and updates
• Manage patient accounts from intake through final determination (approval or denial)
• Communicate with healthcare providers and referral sources to process new applications
• Report adverse events within required timeframes
• Prioritize multiple cases simultaneously with urgency and accuracy
• Provide empathetic, patient-focused support throughout the entire process
• Maintain compliance with policies, procedures, and regulatory requirements

Pharmacy Patient Access Qualifications

• High School Diploma, GED, or equivalent experience required
• Fluent in both English and Spanish (required)
• 1–3 years of experience in customer service, healthcare, or related field preferred
• Call center or high-volume customer service experience preferred
• Knowledge of Medicare, Medicaid, and commercial insurance guidelines preferred
• Understanding of medical, supplemental, and pharmacy benefits preferred
• Strong communication, problem-solving, and mediation skills
• Ability to demonstrate empathy, patience, and professionalism
• Strong computer skills including data entry and Microsoft Office applications

Work Schedule & Training

• Training Schedule: 8:00 AM – 5:00 PM CST (mandatory, on-camera attendance required)
• Full-Time Schedule: 40 hours/week
• Business Hours: Monday–Friday, 7:00 AM – 8:00 PM CST
• Must have flexibility to work any assigned shift within business hours

Remote Work Requirements

This is a fully remote position. A professional, distraction-free workspace is required.

Company-provided equipment: Computer and required technology will be provided.

Employee-provided requirements:

• Secure, high-speed broadband internet (DSL, Cable, or Fiber only)
• Minimum 15 Mbps download / 5 Mbps upload
• Maximum 30 ms ping
• Hardwired Ethernet connection required (no WiFi-only connections)
• Dial-up, satellite, and cellular internet are not permitted
• Surge protector with network line protection required for company equipment

What We Expect From You

• Apply policies and procedures accurately across a variety of tasks
• Work independently within established guidelines
• Resolve complex issues using sound judgment and problem-solving skills
• Adapt processes when needed to support patient outcomes
• Provide support or guidance to less experienced team members when applicable