Pharmacy Technician (Must have call center experience)
Job Description
Job Title: Pharmacy Technician (Call Center) – Specialty Pharmacy Operations
Company: A-Line Staffing Solutions
Pay rate: $22 an hr
Location: Cary, NC 27513 (Onsite)
Pay: $22.00/hour (W2)
Schedule: Full-time, 40 hrs/week
- Training (onsite): Mon–Fri, 9:00 AM–6:00 PM
- Regular schedule: Mon–Fri, 11:30 AM–8:00 PM
- Possible: Rotating Saturday ~1x/month (weekday off)
Contract: Temporary with potential to convert to permanent (based on metrics & attendance)
Openings: 10
Start: ASAP
Perks: Onsite gym; holidays off (unpaid)
Job Summary
A-Line Staffing is hiring Pharmacy Technicians (Call Center) to support Pharmacy Operations in a high-volume specialty pharmacy environment in Cary, NC. In this role, you’ll handle inbound/outbound patient and provider calls, coordinate refills and deliveries, verify insurance details, and document updates in pharmacy systems—while delivering professional, empathetic customer service.
This is a temp-to-perm opportunity for candidates who consistently meet performance metrics and attendance expectations, with hybrid eligibility possible after 90–120 days once guidelines are met.
What You’ll Do
- Handle inbound/outbound pharmacy calls (prescription status, refills, delivery coordination, payment scheduling)
- Update patient profiles accurately and document concise progress notes in pharmacy systems
- Verify insurance information and assist with claims-related inquiries
- Route clinical questions to pharmacists/nurses when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinical staff
- Provide high-quality, empathetic service to patients, clinicians, and clients
- Support workflow by reducing non-clinical interruptions to the pharmacy team
Requirements (Must Have)
- High School Diploma or GED
- 1+ year of call center and/or customer service experience
- Strong verbal and written communication skills
- Comfortable working onsite daily during training and initial employment period
- Proficiency with Microsoft Office
- Strong attention to detail and professional phone etiquette
- Ability to show empathy when speaking with patients
- Reliable transportation
- Cell phone required (used for daily login/authentication)
- Able to maintain strong attendance (especially during the first 90 days)
Preferred Qualifications
- Associate degree
- Pharmacy technician experience (a plus, not required)
- Healthcare/medical office experience and/or medical terminology
- Insurance verification, medical claims, or similar experience
Screening Questions (include in application)
- Do you have reliable transportation?
- Do you have a cell phone (required for daily authentication/login)?
- Are you able to train/work in the office daily?
- Will you need time off within the first 90 days for any reason?
- Have you had challenges with your attendance in the past? If yes, what challenges did you have?
How to Apply
Apply to this posting and we’ll contact qualified candidates quickly.