Program Support Representative I

Reading, PA 19610

Posted: 01/25/2023 Job Number: 116894

Job Description


A-Line staffing is hiring a Customer Service Representative in Reading, PA.

If interested APPLY NOW for IMMEDIATE consideration

Chin Yang | 586-323-4194

Customer Service Representative Summary and Highlights:
  • Performs duties and tasks related to the daily operations of the Network and provides support to the managed care/pharmacy services department including primary telephone coverage management of network database and creation and distribution of network materials and communications.
  • Performs basic computation data entry and review of materials submitted to program department by external customers.
  • Performs routine follow up with customers regarding incoming questions from phone email or fax.
  • Has awareness and understanding of program Help Desk roles responses and procedures.
  • Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
  • Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported. Needs to be a strong team player.
  • Actively participates in team and department meetings trainings and activities.
  • Has an individual awareness of other aspects of program beyond your current role and responsibilities.
  • Understands importance and function of the other teams within program and the relation to your team and functions.
  • Works assigned shifts as provided in advance by management.
  • Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.
  • Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.

Customer Service Representative Details:
  • Location: Reading, PA 19610 - Hybrid - Half Onsite and Half Remote
  • Payrate: $18/hr
  • Schedule: 1st Shift: between 8 AM - 6 PM

Customer Service Representative Qualifications:
  • Verifiable High School Diploma or GED is required
  • Minimum of 1 year customer service experience.
  • Excellent communication skills, including a strong command of the English language and the ability to clearly articulate to customers over the telephone.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic data entry skills with attention to accuracy and quality is essential.
  • Experience in a health care setting or pharmacy insurance industry is a plus

If interested apply now, text, or email for IMMEDIATE consideration

Chin Yang | 586-323-4194
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