Quality Assurance Analyst
This is NOT a C2C Position
Remote
Telephony QA
Genesys Cloud IVR / Cyara Velocity Automation Framework
Responsibilities

• Help create a culture that motivates teams to ensure zero defects into production.
• Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
• Implement the shift-left test strategy as the organization rearchitects our technology platform.
• Partner with DevOps engineers to fully automate testing throughout the release & delivery processes in the CI/CD pipeline.
• Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipeline.
• Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.
• Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.
• Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across the all levels of testing.
• Collaborate with QA Engineers to develop effective strategies and test plans

Qualifications

• 6+ years of experience in test automation engineering with API based testing.
• Preferred BS/MS in Computer Science, Engineering, or related subject.
• Required Experience:
  • Proficiency writing code in Python
  • Working knowledge of test management software (JIRA, qTest)
  • Test automation tools and frameworks such as:
    • Cyara Velocity
  • AutomatingAPI testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements. Experience with market tools:
    • Postman
  • Experience with Test Management Tools:
    • qTest
• Preferred Experience with:
  • Familiarity with Agile Frameworks and regression testing
  • Working experience in API testing and SQL
  • Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test Strategies, defect reports, defect tracking, traceability matrices using Jira
  • Continuous integration / continuous delivery (CI/CD) supporting technologies:
    • GIT, Git Lab, Docker
  • Domain knowledge onIVR (Contact Center) testing applications:
    • Genesys Cloud – Interactive Voice Response (IVR) system
  • Financial services technology/ consumer banking testing experience
  • AWS and Rest Services.
  • Cyara Load Testing tool:
    • Cyara Cruncher
  • Experience in Cyara Automation
  • Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
• Extensive knowledge of:
  • White Box Testing practices.
  • Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
• Working knowledge of:
  • Automated Test Driven Development (ATDD) or Test Driven Development (TDD).
• Must be able to provide hands-on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
• Should have good experience with both manual and automated testing, preferably in the IVR space
• Possesses a deep understanding of shift-left test practices and techniques along with the frameworks, and tools that support it.
• Strong written and verbal communication skills.
• Enthusiastic and energetic with an inherent curiosity to break code.

If you think this position is a good fit for you, please reach out to me - feel free to call, text, e-mail, or apply to this posting!
Brett Middleton
bmiddleton@alinestaffing.com