A-Line Staffing is now hiring Quality Assurance Representative in Sparks, MD. The Quality Assurance Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

Quality Assurance Representative Compensation

• The pay for this position is $23.43 per hour
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Quality Assurance Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is M - F 8am - 5pm ET

Quality Assurance Representative Responsibilities

• Under the direction of PMQ Field Action Manager, the Quality Assurance Representative, will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. The Quality Assurance Representative will also act as a liaison supporting customers through the complexity of multiple business and department infrastructures focusing on business-critical items while meeting the goals, objectives, and demands of the organization and adhering to policies and procedures.

#ALINE4

Quality Assurance Representative Requirements

• Knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485 and Canadian Regulations desired
• Product knowledge: understanding of product usage and the ability to differentiate between significant and non-significant health risks to either patient or healthcare worker.
• Ability to handle complex customer inquiries and receive, review, and process purchase orders.
• Ability to work with customer system administrators and clinicians
• Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations.
• Excellent customer service skills: high level of interpersonal skills to interact with peers and management; strong attention to detail; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentiality
• Minimum 1+ years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products
• Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.
• Bachelor’s Degree required
• Attendance is mandatory for the first 90 days

If you think this Quality Assurance Representative - Field position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!