ROC Support Technician
25 Blackstone Valley Place Lincoln, RI 02865
IT Technical Support/desktop Support in Lincoln, RI - Multiple Positions Available!
- Shift Hours:
- 8-hour shift starts between 8 and 10am, Mon – Fri
- 8-hour shift start between 10 and 12 Mon – Fri
- 8-hour shift start between 5am and 8am. Mon – Fri
Tier 1 Technical Support:
- Responsible for supporting Troubleshooting hardware, repairing desktops and laptops
- It Technical Support responsibilities include identifying computer issues, installing hardware and software, making updates, running performance tests, handling maintenance, and guiding non-technical staff.
- responsible for basic customer issues
- Tier I specialist is to gather the customer’ s information and to determine the customer’ s issue by analyzing the symptoms and figuring out the underlying problem
- Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available.
- Resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus.
- HS Diploma or GED
Please let me know if you have any questions!
877-782-3334 Ext. 226