Remote BILINGUAL Customer Service Representative

Tempe, AZ 85281 | Fully Remote

Posted: 06/22/2022 Category: Insurance Job Number: 300089

Job Description

BILINGUAL Customer Service Representative -  Great work/life balance, consistent hours, with an exceptional company!

Description:  Benefits Customer Service Representative position with a Multi-National Company that manages benefits for major companies like big players in the Banking Industry.

Schedule: 8 hour shift between the hours of 7am-7pm Mon-Fri

Pay:  $17.75/hr

Location: Must be located within 1 hour of Tempe, AZ -- will start as work from home, but may go back into the office in the future.

** Apply to this posting or reach out to A-Line Staffing and request to speak with Amy Dunn for immediate consideration **

Job Duties:

  • Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English is a professional manner
  • Regularly participate in team meetings and training
  • You will spend the majority of your time assisting customers

Qualifications:

  • MUST be Bilingual in Spanish and English OR French and English
  • Stable job history in customer service or recent graduate with an Associates Degree or higher preferred
  • MUST be tech savvy and able to operate multiple computer programs at once
  • MUST have a quiet and private work environment with no distractions
  • High speed internet access preferred

 

** Apply to this posting or reach out to A-Line Staffing and request to speak with Amy Dunn for immediate consideration **

 

 

#ALINE3

Job Requirements

Qualifications:

  • MUST be Bilingual in Spanish and English OR French and English
  • Stable job history in customer service or recent graduate with an Associates Degree or higher preferred
  • MUST be tech savvy and able to operate multiple computer programs at once
  • MUST have a quiet and private work environment with no distractions
  • High speed internet access preferred
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