Remote Benefits Customer Service Representative

San Diego, CA | Fully Remote

Posted: 07/10/2024 Category: Healthcare Job Number: SHlaing34

Job Description

Job Title: Remote Benefits Customer Service Representative

Pay: $17.00-$17.75 an hr

Job Type: Remote in San Diego, CA

Start date: August 19th,2024

Shift Options:

  • Shifts: Must be flexible between 6a-8p / Must be within 2 Hours

  • During our busy season you will be expected to work a 40-hour week and overtime when requested.

  • During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.

  • NO WEEKEND SHIFTS! Monday through Friday only!

  • Most locations you need to be flexible to work an 8-hour shift between 7a-8p with a few weeks going until 10p or 11p.

  • The west coast roles you might need to be available from 530a-8p. Looking for flexibility!

Remote Benefits Customer Service Representative Overview:

  • Remote Role, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.

  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.

  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.

  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

  • Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.

Remote Benefits Customer Service Representative Qualifications:

  • Must have High School Diploma or GED

  • Looking for any various experience, preferably in Customer Service or Call Center!

  • Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

Remote Benefits Customer Service Representative Benefits:

  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425

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