Remote Benefits Enrollment Representative (Local candidates only!)
Job Description
Remote Benefit Customer Service Representative (Local Candidates Only)
Now Hiring in Buffalo, NY!
Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
Pay
- Starting Pay: $18.00/hour
- Starting Bilingual Pay: $18.75/hour (Spanish or French)
Location
- Remote position for local candidates only
- Must live within 2 hours of Buffalo, NY
- You'll report to the office on Day 1 to pick up equipment and may occasionally attend in-person meetings or special projects.
Start date
- 09/14/26
What You'll Do
- Guide members through benefits enrollment and assist with updates to health and/or pension plans.
- Deliver personalized support via phone, email, and webchat—we prioritize quality over speed.
- Start on a single client account, then receive cross-training to support multiple clients over time.
- Use empathy, professionalism, and clear communication to handle a variety of member concerns, including sensitive or complex situations.
- Interpret plan documents and explain them in simple, easy-to-understand language.
- Handle confidential information responsibly in compliance with HIPAA and data privacy standards.
Schedule & Flexibility
- Monday–Friday only (No weekends—ever!)
- During peak season: 40 hours/week with potential overtime.
- During off-peak: 32–40 hours/week, based on client needs.
- Must be flexible to work shifts between 8:00 AM – 11:00 PM (most shifts fall between 8:00 AM – 8:00 PM, with occasional extended hours during peak periods).
What We're Looking For
- High school diploma or GED required.
- Customer service or call center experience is a plus, but not required—we'll train the right person!
- Strong communication and problem-solving skills.
- Ability to adapt your service approach to meet a variety of personalities and communication styles.
- Basic computer proficiency and comfort learning new systems.
Bilingual Candidates Encouraged to Apply
We're especially looking for fluent Spanish or French speakers. Qualified bilingual candidates earn $18.75/hour, which includes a $0.75/hour bilingual differential.
Apply Today!
If you're looking for a rewarding remote customer service opportunity with a supportive team, apply today! A member of the A-Line team will be in touch shortly to help you get started.