Remote Call Center Agent

Buffalo, NY

Posted: 07/09/2024 Job Number: MM451

Job Description

A-Line Staffing is now a Remote Benefit Call Center Representative. This would be full time / 40+ hours per week.

If you are interested in this Remote Benefit Call Center Representative Opportunity, please contact Michelle at 586-422-1171 or Mmansoor@alinestaffing.com


Remote Benefit Call Center Representative Hours

  • 40-hour work week – must be flexible to work an 8-hour shift between 8am-7pm with some weeks going until 11pm during the busy season
  • During our busy season you will be expected to work a 40-hour week and overtime when requested
  • During our off season, your hours will fluctuate between 32 to 40 hours depending on client need
  • NO WEEKEND SHIFTS!

 

Remote Benefit Call Center Representative Compensation

  • The pay for this position is between $16.50 an hour
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

 

Remote Benefit Call Center Representative Responsibilities

  • As a Benefit Call Center Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans.
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.

 

Remote Benefit Call Center Representative Requirements

  • Must have High School Diploma or GED
  • Looking for any various experience, preferably in Customer Service or Call Center!
  • Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)
  • Candidates MUST live within 2 hours of Buffalo, NY to be qualified for opportunity

 

If you think this Remote Benefit Call Center Representative Position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

 

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