Representative I

Wilkes-Barre, PA 18706

Posted: 03/28/2019 Category: Customer Service Job Number: 25270

 

Representative I – Wilkes-Barre, PA

Pay: 12.50/Hour

Hours:
 
M-F 9am-5: 30pm. Training 8am -4: 30pm

  Description:
  • Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy.
  • Assembles comprehensive detail of events, identifies gaps in service and processes.
  • Partners with other business units to facilitate timely response to investigation request and provide gap analysis.
  • Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance.



For more information on this position, please contact our office at 877-782-3334.
 

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