1 Great Valley Boulevard Wilkes-Barre, PA 18706
Representative I – Wilkes-Barre, PA
M-F 9am-5: 30pm. Training 8am -4: 30pm
- Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy.
- Assembles comprehensive detail of events, identifies gaps in service and processes.
- Partners with other business units to facilitate timely response to investigation request and provide gap analysis.
- Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance.
For more information on this position, please contact our office at 877-782-3334.