A-Line Staffing is seeking a motivated and detail-oriented Senior Coordinator - Call Quality & Compliance. This role offers career growth, a supportive work environment, and full-time hours (40+ per week).

If interested in this Senior Coordinator - Call Quality & Compliance position APPLY NOW for IMMEDIATE consideration

Brittney Blackman | bblackman@alinestaffing.com | text 5867107970

Senior Coordinator - Call Quality & Compliance | Details and Compensation:

• Location: Remote
• Payrate: $20/hr
• Required Availability: Monday–Friday, 8 hours between 7:00 AM – 8:00 PM CST (Flex Schedule; must work during normal business hours)
  • Must be available for 100% of training (M–F, 8:00 AM–5:00 PM CST) (September Start Date)

Senior Coordinator - Call Quality & Compliance | Summary and Highlights:

The Senior Coordinator, Call Quality & Compliance will serve as the quality compass for call handling operations, evaluating team interactions, identifying trends, and driving excellence in every patient experience. You’ll be a key contributor to the continuous improvement of healthcare access support systems

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Senior Coordinator - Call Quality & Compliance | Responsibilities:

• Monitor and evaluate calls and case interactions against quality standards
• Score employee performance accurately and provide constructive feedback
• Track trends and insights from customer interactions; generate weekly/monthly reports
• Participate in calibration sessions and lead quality improvement projects
• Ensure compliance with HIPAA, regulatory requirements, and internal standards
• Perform root cause analyses and support the development of corrective actions
• Collaborate cross-functionally to identify gaps and improve quality processes
• Coach, mentor, and support team members on quality and performance

Senior Coordinator - Call Quality & Compliance | Requirements:

• Education: High school diploma or equivalent.
• Attendance: Commitment to mandatory attendance during the first 90 days.
• 3+ years of experience in a patient support or hub environment
• Previous experience with call quality audits and performance monitoring
• Familiarity with Adverse Event reporting and reconciliation (required)
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong customer service background with a focus on quality
• Excellent verbal, written, and interpersonal communication skills
• Ability to prioritize, analyze complex info, and manage multiple projects
• Attention to detail and a passion for continuous improvement
• Bilingual Spanish skills a plus

What You’ll Need to Work Remotely:

• A distraction-free, private workspace
• A high-speed, hardwired internet connection (no satellite, dial-up, or WiFi):
  • Download speed: minimum 15 Mbps
  • Upload speed: minimum 5 Mbps
  • Ping rate: maximum 30ms
• Surge protector with network line protection (equipment provided)

Take the Next Step!

Join a company that values your growth and contributions. If you’re interested in the Senior Coordinator - Call Quality & Compliance role apply now or contact us for immediate consideration!

Brittney Blackman | bblackman@alinestaffing.com | text 5867107970