Title: Senior Content Manager – Medicare SBE (Shop, Buy, Enroll)

Location: Work from Home

Schedule: Mon – Fri, 9:00AM – 5:00PM EST

Our Digital Design Team is looking for an experienced Content Manager to help create an engaging experience for our Medicare members. In collaboration with a team of Content Strategists, Product Designers, UX Researchers, Accessibility Specialists, and Design Operation Specialists, you’ll manage content processes that help us educate members on the fundamentals of their healthcare, motivate them to take smarter and healthier actions, and celebrate their successes with them.

In this role, you will manage and facilitate routing copy from our content strategists for approval through various review platforms. You’ll be responsible for submitting documents for approval, keeping track of document review status, making informed decisions on prioritizing or backlogging feedback received, and either making revisions based on feedback or passing feedback to your content strategist partners. You will also be responsible for researching content review requirements for new content subject areas and documenting content processes for your team.

Ideal candidates should be interested in contributing to the evolution of content management and content strategy practices. They should enjoy project management and optimizing processes, as well as succinctly communicating the value of content and content strategy to partners across the organization. The most important prerequisite is a passion for doing the right thing. With a large, growing audience, every decision you make will matter and you will have an impact.

Position Responsibilities:

• Manage and facilitate routing copy docs from the content strategists for approval through various required review platforms, including submitting documents for approval and keeping track of document approval status
• Review feedback received during each stage and make, assign, or backlog revisions as appropriate
• Research internal requirements for content approval/review and define processes for team members
• Document and refine content processes for team members
• Execute content strategy for our Medicare audience in support of larger organizational goals and objectives
• Support the creation and maintenance of content that is consistent with UX, brand, style, and compliance standards
• Work, as needed, with the Product Management, Design, and Research Teams to source or create the right content to educate, motivate, and empower users
• Maintain awareness of user accessibility needs and WCAG guidelines
• Collaborate with Medicare Marketing Teams to create a seamless experience for users between products and contexts
• Collaborate with the Content Strategy Team to evolve our product content style guide
• Support our Design System Team by providing content guidelines for components and patterns, as needed
• Think critically and analytically to resolve roadblocks and troubleshoot issues in a time-sensitive environment

Position Requirements:

• 5-8 years of experience as a Content Manager, UX Writer, Content Designer, or Content Strategist for digital products and services
• 1+ year of project management experience
• 4+ years of experience working at the enterprise level or within a large organization (healthcare experience preferred)
• Ability to create clear, concise, and compelling content
• Experience creating and maintaining design or content documentation (annotated wireframes, copy decks, page tables, etc.)
• Working knowledge of user experience best practices
• Demonstrated exceptional writing, editing, and research skills, including a relentless attention to detail
• Experience working in an Agile environment (experience working in SAFe highly preferred)
• Know-how when it comes to the complexity of cross-functional collaboration at an enterprise scale
• Demonstrated ability to problem solve and adapt to shifting requirement
• A passion for language and a demonstrated ability to influence audiences and promote behavior change
• Strong organizational and communication skills
• A minimum of a Bachelor’s Degree in Design or other related field, or equivalent combination of professional work experience and education

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