Service Desk Specialist I

A-Line Staffing is currently seeking an experienced Service Desk Specialist I for a client in Dallas, TX (75244). If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com.

Job Description: The Service Desk Specialist I provides technical and operational support to external and internal users. You will support healthcare professionals who provide home healthcare services through a mobile application. The role requires customer-first interactions and troubleshooting skills for Apple iOS devices, Windows OS, and peripherals.

Service Desk Specialist I Schedule & Location:

• Onsite 3 days per week: Tuesday, Wednesday, Thursday
• Location: Dallas, TX 75244

Service Desk Specialist I Salary/Wage:

• $15 - $17 per hour

Service Desk Specialist I Duties:

• Provide day-to-day technical and application support to clinicians and internal employees
• Engage with customers via ticketing systems, inbound and outbound calls, and email
• Troubleshoot Apple iPad (iOS), MacOS, Windows OS, and peripheral devices
• Monitor and manage hardware fulfillment requests
• Escalate and manage tickets transferred to other departments
• Keep customer documentation and tickets updated
• Collaborate on ad-hoc projects
• Work occasional overtime, weekends, and holidays

Service Desk Specialist I Required Qualifications:

• High School Diploma or equivalent
• 3 to 5 years of experience in Service Desk or Help Desk Support
• Strong customer-first mindset
• Experience supporting Apple iOS, iPads, Windows 10/11, and hardware peripherals
• Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
• Proven analytical and problem-solving abilities
• Strong customer service skills (written and verbal)
• Experience with Help Desk ticketing systems

Service Desk Specialist I Physical Requirements:

• Ability to lift and carry equipment as needed
• Ability to sit for long periods and engage with customers over the phone and via email

Service Desk Specialist I Education:

• High School Diploma or equivalent required

If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com.