Service Desk Specialist I
A-Line Staffing is currently seeking an experienced Service Desk Specialist I. If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at dgreen@alinestaffing.com.

Service Desk Specialist I Job Description:
The Service Desk Specialist I is responsible for delivering frontline technical support to both internal employees and external clinical providers. This role requires strong technical troubleshooting skills, a customer-first approach, and experience navigating a high call volume environment. Specialists will provide support for mobile applications, hardware, and operating systems while assisting with issue resolution, equipment provisioning, and general IT service requests.

Service Desk Specialist I Schedule & Location:
• Hybrid – Onsite 3 days per week (Tuesday, Wednesday, Thursday)
• Occasional overtime, weekends, and holidays may be required

Service Desk Specialist I Salary/Wage:
• $18–$22/hr

Service Desk Specialist I Duties:
• Provide first-level technical support to internal users and external clinical providers
• Troubleshoot Apple iPads, iOS, macOS, Windows 10/11, and peripheral hardware
• Respond to support tickets via inbound/outbound phone calls, email, and ticketing system
• Coordinate fulfillment of hardware such as laptops, tablets, and PC peripherals
• Monitor and manage device inventory (e.g., keyboards, mice, webcams)
• Escalate and track issues transferred to other departments
• Maintain accurate documentation and communication with end users
• Participate in special IT projects as needed

Service Desk Specialist I Required Qualifications:
• 3–5 years of Service Desk or Help Desk support experience
• Experience in a high-volume call center or technical support environment
• Technical expertise required in:

• Apple iOS, iPads, and macOS systems

• Microsoft Windows 10/11 and associated hardware

• Web-based applications and Mobile Device Management (MDM) tools (MaaS360, Workspace One)
  • Familiarity with collaboration platforms such as Google Workspace and Slack
  • Experience with Help Desk ticketing systems
  • Strong analytical, problem-solving, and customer service skills

Service Desk Specialist I Physical Requirements:
•

Service Desk Specialist I Education:
• High School Diploma or equivalent

If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at dgreen@alinestaffing.com.

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