Technical Support Technician

Woonsocket, RI 02895

Posted: 08/21/2024 Category: Information Technology Job Number: 2400110

Job Description

Tech Support Technician

Duties
Experience performing remote troubleshooting through diagnostic techniques and pertinent questions
• Tech savvy with working knowledge of office automation products, databases, routers and mobile devices
• Good understanding of computer systems, devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented

Experience

Previous experience in a help desk or technical support role
• 1-2 years’ experience using ticketing system software
• Experience performing remote troubleshooting through diagnostic techniques and pertinent questions
• Experience with other ticket-oriented workflow (i.e. help desk or other work order support)
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About Woonsocket, RI

Explore exciting job opportunities near Woonsocket, Rhode Island! Nestled in the picturesque New England region, Woonsocket offers a charming blend of historic charm and modern opportunities. With landmarks like the stunning Museum of Work & Culture, vibrant arts scene at the Stadium Theatre Performing Arts Centre, and delectable cuisine options ranging from classic clam bakes to trendy food trucks, this area promises a fulfilling career and a quality lifestyle. Join the proud community supporting local teams like the Pawtucket Red Sox at McCoy Stadium and savor outdoor adventures at the scenic World War II Veterans Memorial Park. Start your professional journey in Woonsocket, where every day offers a new chapter of growth and success.