Telephone Operator: Medical Receptionist

A-Line Staffing is currently seeking an experienced Telephone Operator. If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com.

Telephone Operator Job Description:

Under direct supervision, the Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. The role also includes assisting with clerical duties as required and serving as a liaison between patients and medical staff. The operator supports and adheres to the client Compliance Program, including the Code of Ethics and Business Standards.

Telephone Operator Schedule & Location:

• Location: Roanoke, VA 24014, United States
• Schedule: Monday – Friday, 8:00 am – 5:00 pm

Telephone Operator Salary/Wage:

• $16.00/hr

Telephone Operator Duties:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner, directing callers to clinical staff as necessary.
• Performs operator functions including triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Telephone Operator Required Qualifications:

• High school diploma or equivalent required.
• No experience required, but telephone and medical office experience is a bonus.

Telephone Operator Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may require sitting for long periods, stooping, and bending/stretching for files and supplies.
• Requires occasional lifting of files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20, and hearing must be in the normal range for telephone contacts.

If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com.

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