UX Designer
500 Woodward Ave Detroit Michigan 48226 Detroit, MI 48226 US
Job Description
UX/UI Designer
This Is NOT a C2C Position. C2C Candidates will NOT be considered.
Work Location: Detroit, MI (Hybrid)
Duration: 6+ Months
Pay Rate: $42-50/hr W2
Top 3 Skills:
• 5+ years designing digital user experiences with a preferred 3+ years of experience in transactional user interface design. UX design mastery involving information architecture, wireframing, and prototyping.
• Online portfolio with detailed narrative outlining approach and scope of involvement. • Proficiency in Figma, Sketch, InVision, Adobe CC, or other industry standard design authoring tools.
• Knowledge of HTML, CSS, and UI frameworks or component libraries.
• Familiarity working with design systems.
Job Description:
- Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface.
- Partner with customer care agents to fully understand their needs.
- Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience.
- Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
- Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices.
- When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
- Work with technology team to determine feasibility and implementation timelines.
- Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners- Must be highly innovative and inspire commitment to a higher standard.
- Solutions-oriented with the ability to multi-task and adapt quickly to changing requirements and conditions.
- Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.
If you think this position is a good fit, please reach out to me - feel free to call, text, e-mail, or apply to this posting!
Brett Middleton
bmiddleton@alinestaffing.com