UX Designer

Detroit, MI 48226

Posted: 01/24/2024 Category: Information Technology Job Number: 131456

Job Description

UX/UI Designer

This Is NOT a C2C Position. C2C Candidates will NOT be considered.

Work Location: Detroit, MI (Hybrid)

Duration: 6+ Months

Pay Rate: $42-50/hr W2


Top 3 Skills:

• 5+ years designing digital user experiences with a preferred 3+ years of experience in transactional user interface design. UX design mastery involving information architecture, wireframing, and prototyping.

• Online portfolio with detailed narrative outlining approach and scope of involvement. • Proficiency in Figma, Sketch, InVision, Adobe CC, or other industry standard design authoring tools.

• Knowledge of HTML, CSS, and UI frameworks or component libraries.

• Familiarity working with design systems.


Job Description:

- Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface.

- Partner with customer care agents to fully understand their needs.

- Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience.

Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.

- Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices.

- When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.

- Work with technology team to determine feasibility and implementation timelines.

- Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners- Must be highly innovative and inspire commitment to a higher standard.

- Solutions-oriented with the ability to multi-task and adapt quickly to changing requirements and conditions.

- Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.


If you think this position is a good fit, please reach out to me - feel free to call, text, e-mail, or apply to this posting!

Brett Middleton

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