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Title: Customer Experience & UX Designer

Location: Work from Home

Note: This is a part-time role, with work demand fluctuating between 15-20 hours/week

Note: This is a W2 contract position – C2C, 1099, & 3 ^rd party candidates WILL NOT be considered

The Customer Experience & UX Designer supports the beta launch and evolution of the Career Pathways platform, designing end-to-end user experiences at the intersection of research, UX, and product design. Working with cross-functional teams, this role shapes workflows from onboarding through participation and support, ensuring seamless experiences across touchpoints, handoffs, and moments of need delivering intuitive, on-brand experiences that bring the Foundations mission to life.

Key Responsibilities:

• Engage regularly with beta users to gather feedback on usability, accessibility, and overall experience
• Review AI coach transcripts, workflows, and interactions to identify improvements through the lens of usability and customer experience
• Evaluate core user journeys (onboarding, tuition assistance, mentorship participation) to identify friction points and opportunities to improve clarity and flow
• Design and evaluate connected user experiences across product interactions, operational handoffs, and support moments to reduce friction and improve continuity
• Document bugs, usability issues, and experience insights with clear, actionable recommendations
• Translate customer discovery into design and user experience improvements in Figma or workflows
• Audit the beta platform against approved designs to ensure quality, consistency, and design fidelity
• Design and document user flows, interaction patterns, and high-fidelity UI screens in Figma
• Translate product requirements and concepts into end-to-end, user-centered design solutions
• Work within established design systems to create consistent, scalable, production-ready design
• Use components, variants, and auto layout to support efficient handoff to engineering
• Enforce adherence to style, branding, and visual guidelines across all design
• Collaborate with product managers, engineers, and vendors to support rapid learning and iteration
• Share insights that inform design, product, and customer experience decisions
• Support documentation of customer support and program workflows, as needed

Key Qualifications:

• 2+ years of experience in UX, UI, or product design, including a portfolio demonstrating end-to-end design work from user flows to final UI
• A strong background in user research or customer discovery, including synthesizing qualitative insights into improve user experience
• Demonstrated ability to translate user needs and product flows into thoughtful user journeys and polished UI
• Strong proficiency in Figma, including experience working within established design systems
• Experience designing digital products for web and/or mobile platforms
• Strong attention to detail and ability to maintain consistency across experiences
• Clear communication skills and comfort collaborating cross-functionally with product, engineering, and program partners
• Experience with AI-driven, SaaS, or consumer platforms preferred
• A minimum of a Bachelor’s Degree in Information Technology preferred

Note: This is a W2 contract position – C2C, 1099, & 3 ^rd party candidates WILL NOT be considered

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